Posts tagged refund

Question : Never received extended warranty refund!?
We bought a used Toyota three years ago and purchased an extended warranty. The day after we took the car home, we went back to the dealership and asked them to cancel the warranty. The salesman told us that we needed to fax him the papers, so we went home and did what he asked. We proceeded to call him two or three times after we faxed the papers and he assured us that he had sent them in and the warranty would be canceled and taken off of the remaining balance on the car. Now three years later, we discover that the warranty was never canceled. It expired two months ago. Is there anything we can do to get the money refunded? We are prepared to file a complaint with the Attorney General and Better Business Bureau. This has not been our only issue with the dealership. They also showed us the car in a dark garage and didn’t tell us the car had hail damage and other defects. When we finally saw the car in daylight, we took it back and were assured they would fix the problems. They kept the car for a week and told us that everything was fixed. When we took it back home, the car looked exactly the same. Nothing had been fixed! They also told us that they could not refund the sales tax if we wanted to return the car, which I’m pretty sure is illegal??? Any help is most appreciated. Thanks!
extended home warranty

Best answer:

Answer by Otto
Too long “after the fact. It was your responsibility to insure the refund was received indicating the “extended warranty” was cancelled. As far as the problems with the hail damage and whatever else, it was unusual that they even indicated they would “unwind” the deal. You need to be more savvy when buying and if you have problems in the future, don’t wait so long to rectify them. ADDED…The person who mentions the “lemon law” doesn’t know what they are talking about. It does not cover used cars and never has. Their comments about car salesmen are also “opinion” and not fact.