We have a video surveillance system installed in several fast-food restaurants for one of our customers. He has recently found that the turnover was down while turning in one of these outlets. Comments by the Director of the location and staff was that there was less traffic and fewer sales.

“Okay,” he said. And if the plans were made to increase advertising spending in this area.

We met our customers at this point some CCTV pictures to compare to post-consumption and trafficking, and noticed the store was closed at about 07.30 clock instead of the usual 21 hours . Further investigation showed that the slowdown in sales directly related to the early closure of the exit.

After several changes, the staff and the new performance indicators were introduced, I wondered how this had affected customer loyalty. (The owner of the company now uses its ability to remotely located CCTV on all the hours of opening and closing to check the exit.)

I do not know about you but when I go home and put the slippers – a trip to a fast food restaurant is not really my idea of fun. So I try the stuff delivered. In the case of the “before” the employees took the phone off the hook for this activity continues in a tone that I would get nothing. This would surly on a trip to the mall as a lead to find someone at home. Now I am faced with two alternatives. Buy from someone else or go home empty-handed.

What has this to do with customer loyalty?

customer loyalty directly to the customer last experience with the provider. If it is positive, it will likely again a feeling of confidence in the service and the product was improved. However – if the experience was negative then the customer is self-repeating question of experience. No one wants to deal with a supplier that provides unreliable service or product.

So the next time I am the task of getting fast food, where I’ll look at my options – and “early termination” can not be at the top of my list . Another vendor has taken my expectation of reliability and thus became my first choice.

Now I know you’ve probably not have fast food, but you have employees and provide a service or product to sell. Your customer is a positive experience when you choose as a supplier of choice?

a video surveillance system can help to ensure that the client interface and with it the certainty that everything is in order to raise – or – so much so that some attention is for some aspects of the business

These are some of the concerns that we need address each time execution. independent control of the site. Our goal is to recommend and provide effective supervision, while meeting the monitoring requirements of the customer.


Software supervision