Minneapolis, MN (openPR) 8 October 2010

Axonom, a leading provider of high-tech industries, Customer Relationship Management (CRM) and Partner Relationship Management (PRM) Extensions Microsoft Dynamics CRM, announced today that has Powertrak v9.2 for Microsoft Dynamics CRM knowledge about the center support (KCS) Verified v4 was the Consortium for Service Innovation.

support focused on best practice, to creating and preserving knowledge in a supportive environment. Organizations that KCS verified solutions to see improvements in times of trouble shooting and training, customer satisfaction and customer service staff job satisfaction.

The Consortium for Service Innovation www.serviceinnovation.org, a not-for-profit alliance of organizations of service and support, developed the KCS Verified program to meet the distinguished supplier of knowledge management products with the requirements of practice in the review criteria outlined KCS. Supported by the Help Desk Institute, KCS is one of the emerging best practices for knowledge management in service organizations and support them.

â? The Consortium for Service Innovation is pleased that Axonom differ as KCS Verified vendor v4. The process of security clearance and challenging, and the completion of the process Axonom proved that they align with and support the KCS has a practice? Said Greg Oxton, Executive Director of Consortium for Service Innovation.

Go KCS verified, speaks volumes about the commitment Axonom implementation of a whole class solutions, “said Bob Aronson, director of manufacturing at Microsoft. “KCS is Microsoft Dynamics CRM customers increased cost savings and quality of knowledge that are ready to be essential for the volume of explosion investigation, customer expectations and complex technologies, the organizations in support of the challenge every day.”

KCS methodology benefits organizations, the cost, speed resolution of cases, increasing agent productivity while reducing turnover and identify new sales opportunities by interactions of the support do, “said Mike Belong, vice president of sales at Axonom. “This certification shows that Powertrak v9.2 for Microsoft Dynamics CRM meets the industry standard for knowledge management.”

Axonom offers rich, vertical industry solutions for advanced manufacturing and high brightness. The award-winning Powertrak gives every user in every department of an organization with a secure way to efficiently service, support and enhance the customer experience.


About

Axonom

Axonom is a strategic partner of Microsoft ISV solutions for high-tech manufacturing and light on the platform of Microsoft Dynamics CRM. Axonom, a Microsoft Gold Certified Partner, provides enterprise-level CRM and produced PRM software solutions for companies in high-tech production and light-house and sells products through multiple channels distribution. By offering more transactions more efficiently through the channels at a lower cost of our solutions help our customers realize the greatest profit potential. For more information, please visit or contact Michael Bauer at 888-814-2880 www.axonom.com.

About the Consortium for Service Innovation

The Consortium for Service Innovation is a non-profit alliance of industry-leading service and support organizations in developing innovative ways to improve customersâ concentrated? ? Support experience. For more information about the Consortium, please visit www.serviceinnovation.org.

# # #

clear = “all”
Control Software