Question : How long should I wait for maintenance request to be done by our property manager?
Assurance Property Management Group, Acworth GA (APMG ) is a property management group that manages the property that we are currently renting. We have been renting from APMG since April of 2009. During this time we have had several major service issues that have not been responded to in a timely manner. Each service issue has to be approved by the owner of the property that we are renting from which is acceptable but we should not have to wait for either APMG (which I believe is managed and owned by a single individual, Karen Sherard) to return from a weekend out of town event/vacation or the owner (who we have never been in contact with) returns from being out of the country.

We have had two major maintenance requests and the house is currently under a home warranty with AHS thus no wait should be warranted because most times there’s usually a minimal service fee for repairs, with normal wear and tear, etc. Our first service issues was the AC unit was down. After reporting this issue on a late Thursdays evening or Friday via email and phone, I had to follow-up the next evening because we received no response and was told the APMG was out of town and would not return until Monday mind you this was the beginning of the summer, we were only in the house a little or a month and and have a 2 year old toddler thus had to suffer with the heat and be inconvenienced by letting up windows, etc for 3-5 days, because she did not call AHS. We had to wait Thur the wk-end in our PAID, hot rental with our 2 year-old for her return and the owners approval of ~$ 60. We still had to wait for AHS next avail date of Tuesday or Wednesday before they were able to come out. This tells you that she only cares about either the money and/or her clients not about her tenants! Without the tenants she would have no business.

Now here we are again and with plumbing issues, the pipe underneath the kitchen sink is broken to the point where it has detached from the main pipe thus we can’t run water, cook, wash dishes, or sanitize our kitchen because we have to eat and drink thus dirty dishes. I reported this current issue on Wednesday night (its now Sunday) again I had to call on Thursday evening to follow up and was told that owner is out of the country until Monday thus need approval. We informed APMG at that time that this matter needed prompt attention before Monday and asked if AHS could be called, not without owners approval is what we were told. This is unacceptable because if you are managing a property you should have full control over issues like this one and/or authority to approve any service request up to a certain dollar amount in your clients absence, especially if your client is out of the country and you cannot contact them for major issues. I contacted APMG again on Friday afternoon to follow-up because she said she would relay our message to the owner and no response other than an email accepting my original request at 1:00 AM Saturday morning and she mentioned that our request was forwarded for approval. This is not right, we should not have to wait 5 days (48 hours should be sufficient) for our kitchen sink to be fixed and its not functional; we pay $ 1100 a month for rent and its current; it seems that whatever time frame she gives us is how long we will have to wait. Now its Sunday no word, I guess she will call on Monday (like she said) before anything gets done then how much longer after wards. We have to be inconvenienced with AHS time frame or one of their many contractors (one contractor is the owners and the other is APMG) to see who will charge the least before getting the job done. This is a bunch of bull. They want their rent on time and after the 3rd its a late fee thus this should be the case, with tenants, money should be deducted from the rent after the 3rd day of a major service request not rendered. I can understand if it was a minor maintenance request but to us either one was not. Twenty-four to forty-eight hours is enough time and usually the time frame given for apartment renters and other home renters, regardless of who owners it.

There has been other issues but these two issues I believe needed to be addressed because tenants should not be treated this way. We have had to dine-out to avoid using our kitchen thus its not acceptable; were spending unnecessary money to save them money by waiting for them to do their jobs in maintaining this property appropriately and being inconvenienced while waiting for them to return from their vacations or to take care of service issues whenever they feel like it.

I am sure that APMGs other tenants may be experiencing the same issues because they don’t have reliable maintenance personnel either, they contract their service requests out to the lowest bid and the work performed is less than satisfactory. They inconvenience you with multiple contractors that interrupt your day to get the lowest bid before doing the job.

We would like for AP
home maintenance warranty

Best answer:

Answer by ” ? “
I would call them every day till they fix the issue