Atlanta, GA (openPR) 4 October 2010

Endeavor Telecom is known that six months after its successful recapitalization of Trivest Partners, the company develops both its staff and facilities in response to explosive sales growth and to prepare for several new customer relationships that have won. The recall, in March 2010 was completed, dedicated to an outlet allows for the inactive shareholders, minorities and creating an investment group for aggressive growth and improving service levels has already superlative Endeavor.


An important initiative

Company after the recapitalization was the strengthening of counting, both the management and employees. In the coming weeks will try to announce new management team for their roles as Senior Vice President Operations and Vice President of Finance. In addition, almost all departments within the organization of society has grown considerably to meet the demands of the increasing stakes client installation.

Since March 2010 increased the whole account business man from Atlanta by 44%. Endeavor Service Provisioning Team, responsible for coordination with dispatches field technicians and customers of 84% with its counterpart services, increased managed the quality assurance of the individual items as soon as the arrival on-site technicians, increasing the number of 45%. Similarly, Enterprise Resource Management Department, which manages to bring new talent and technicians, the existing sales force, increased by 75%. In addition, it has significant growth in the software development team Endeavor, which has seen increased by 50% Accounting and Administration / which saw a 20% increase in capacity. Finally, the logistics team responsible for managing the different tasks that Endeavor is taking to its 3PL customers, involving the storage, configuration, and the shipping is the SCE customer tripled in size due to increasing demand for this service in many large installations of the system.

addition to the increase notification, the recapitalization is also developing a framework for different initiatives to improve services to existing clients paved. An initiative has the refinement of the algorithm and the prioritization of the tasks that have been determined by ESP (Endeavor-service portal) for the planning priorities within the service provisioning group. While this was found to have initially disturbing, it will eventually provide the scalability of the continued growth of the customer Endeavor.

Another factor that will significantly improve levels of customer service is the creation of a group project management, which have a structure to be independent of outside customer service. Endeavor is currently serving Account Management Team for relations with customers and more than one role, customer service improved. Creating a formal organization of project management is a structure with several levels of the organization of executives and project managers and project coordinators who work with account management to ensure the success, combined customer obligations and implement key initiatives in the database account a classic PMI approach instead of serving only as an escalated level of customer service. This new organization also opened an avenue of support for high potential employees from the scene.

The net result of these efforts are faster turning, higher quality and customer interface of the most experienced. For clients of Endeavor, the main benefits of faster processing orders, scheduling, shorter intervals, and the proper prioritization of key levels. Overall, the number of calls from customers and technicians and the TAC will be reduced strongly needed. With the reduced processing times, better training and supervision of a higher level of quality produce, both in the field and administrative operations.

“The last six months have been our two levels of business activity and the level of effort in preparing the organization for the next growth phase. After the summary, we are aggressively pursuing a plan to improve the executive management team are involved , read our project management organization, the update of our tasks and prioritization system, recruitment and training of members of the team, the Atlanta company’s employees will increase 44%, and more and more revenue with large customers in traditional and new industries . Although exciting, it was not easy. With the growth and change, there are obvious challenges, particularly in the training of new talents and experienced staff retraining, “said Justin McLain, Chief Executive Officer.” The most disturbing behind us, we see already the benefits of our hard work and planning. Although the financial performance of the company is at a historic high, I am very glad that in the coming months, the customers an unparalleled level enjoy of service and our two teams on the ground and enjoy a TAC system and a number of processes in order to productively and happily. “


About Endeavor Telecom


in Atlanta, GA, USA, Endeavor, the Telecom Truck Roll Company for carriers, service providers, system integrators, VARs and OEMs. MDD Endeavor wholesale professional services include: Field Services, such as in wiring and installation, order fulfillment logistics – equipment configuration, testing, and shipping and Level I and II operations and technical support. Endeavor field organization consists of more than 9,000 highly trained and certified technicians in North America, including all U.S., Canada, Mexico and the Caribbean. For more information, please visit Endeavor Telecom found at:. Http: / / www.endeavortelecom.com/

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