Sunnyvale, CA (openPR) 29 September 2010

TransEra, the leading provider of demand virtual call center solutions for high volume sales and call center services, was highlighted by Gartner, Gartner Inc., as â? Cool Vendor? A in the report? Cool Vendors in CRM Customer Service, 2010a ????, by Johan Jacobs, Jim Davies and Drew Kraus wrote and published in April 2010.


Gartner notes that

â? Companies that multiple contact centers, including in-house operation, outsourcing or a combination of both, often lack the visibility of performance to optimize contact routing based on Key Performance Indicators (KPI) â? ? and recommends that companies evaluate a centralized call routing solution? that management make the business objectives of companies in> real Timea p measure ????. â? We are pleased that Gartner has the name of a supplier TransEra Cool, â? Prem commented Uppaluru, president and CEO of TransEra. â? Our customers deploy routing Scorecard experience sales increases and the average size of orders by almost 15% with the use of performance statistics in real time to identify funds they are best suited their customers.â valuable? p ???

Drew Kraus, one of the authors, the report â? Cool Vendors in our four strategies of customer service on various aspects of driving IT to focus at the same time improving the usability cost? a great victory for the company and the ‘p customerâ ????. TransEra companies can increase revenue, reduce costs and gain control and visibility of operations without the progress made in the cases today. The integration with contact center infrastructure enables companies TransEra their existing investments while driving on a base of cloud services to expand. The solution Transeraâ? is for companies that are multiple contact centers with agents around the world in the house, subcontracting, or home use. Scorecard monitors can contain the power of routing on the parameters of the enterprise, service-level parameters for business or a combination of both defines and enables the company to more contacts or selected contacts devote based on customer profiles for more efficient use of resources call center . This not only provides significant improvements in revenue, but also offers significant cost savings for enterprise.â?

About Gartner? s Cool Sourcing Process

Gartner? Announcement is not an exhaustive list of vendors in a particular area of technology, but interesting, new and innovative vendors, products and services to emphasize. Gartner disclaims all warranties, express or implied, as regards this investigation, including warranties of merchantability or fitness for a particular purpose.

Gartner defines a cool vendor as a company that offers technologies or solutions that offers :? ??? be innovative, so users do what they do before couldn t have powerful, or have, business impact (not just technology for technology’s sake), fascinating, have caught Gartner’s interest or curiosity about six of the last months ????.


About TransEra


Transeraâ? On-demand virtual call center software intelligently connects callers and agents worldwide to quickly deliver the results of the top and bottom line. Our cloud computing solution helps large sales and call center service to manage changing resource needs of agents, principals and control locations eliminate exorbitant costs and more efficient investments. These and other questions call center management, which will lead to tangible results. Some of our customers that benefit from significant additional revenue and cost reductions are: Wirefly, AON, Office Depot, Tivo, Guthy-Renker â? and many others.

Blog: Business Call Center | Twitter: @ transerainc | Facebook TransEra

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