What these companies have in common, Southwest Airlines, Neiman Marcus, Marriot, Disney, and Enterprise Car Rental? They are all pioneers of customer service. Each company has entered into a new known way with their commitment, dedication and innovation, as a leader in providing excellent customer service. Customer service is more than a few nice words in their mission statements of the company. Customer service is really the essence of each companyâ? Sa? . Existence

These companies, along with hundreds of others already have the hard work that they laid the groundwork to show by example did, and paved the way for other companies to follow. They demonstrated how to be supplied to customers successful one.

So why donâ? T all companies follow the safe route to success?
they do not know, follow the basics of this business?

To borrow a term from the Late Show with David Letterman, this is a list of ten principles to implement all the companies in order to achieve outstanding service

Issue 10. Focus ???? The customer must always be central to any society. All decisions, services and products should be based on the needs and expectations of customers based

number 9. Take Action â? The best plans are never brought to life without effect. If you persuade him to talk, then you have to go-the-foot. If companies that boast of the importance of customer service, provide exceptional service to fail, lose customers and employees, faith and confidence in,

Number 8:. Satisfied employees create ? Your employeesâ? to determine beliefs, attitudes and behavior, the quality of service provided by the customer. Quality of customer service will never exceed the quality of the people who offer them. Satisfied employees create satisfied customers.

number 7: staff development â? The three keywords in staff development training, education and training. Teach your employees how to serve the customers that enable them to serve and empower them to serve with excellence.

Issue 6: Build relationships â? Customer loyalty is achieved through a relationship with your customers. The stronger the relationship, the more loyal your customers. Relationships based on trust, communication and interaction. Every customer interaction is an opportunity to strengthen communication and to improve confidence

Number 5:. Performance Measurement â? When Kana? T measure Cana? T manage. Accession to measure customer satisfaction, feedback from customers, employees and standards of customer care is the largest provider of exceptional customer service with any degree of agreement. Always check what you expect

number 4. Build Unity Team â? For best results, everyone should be on the same page, looking for the same goal, striving for the same vision, and work as a team. Team work will always get better results, then people who work alone

number 3. Formulate a plan â? Are your clients receive care by design or default? Without a clear, well-defined set of universal standards of customer service to you to customer satisfaction to chance. If you do not plan to not plan

number 2. Committee of Excellence â? Customer service is the number one differentiator in todayâ? s competitive market. After a good product or a low price does not guarantee a competitive edge or customer loyalty anymore. Obligation to install and support a culture of customer first in your company. Serve with Excellence is a choice

and the No. 1 source for all companies must implement to achieve service excellence is.

Faith â? ? Believes in the power of customer service. The belief in the need for customer loyalty. Believe in the relationship between customer loyalty and grow your business. Do you think that more customer-oriented is not only good business, but it guarantees an increase of revenue and profits. It has been said, â? A belief is not merely an idea the mind possesses, it is an idea that ????

I invite all companies, not just implementing these principles, but have faith, courage and vision to provide excellent service on a reputation for ground-breaking customer build go.

Some companies make a difference
Some companies see what happens
Some companies wonder what happened

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